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FAQs

PRODUCT CARE

Where should I store my Forest Leaf Products?

It is recommended to store in a cool, dark area away from moisture.

Do the supplements need to be refrigerated?

No, our supplements only need to be stored in a cool dry place.

HEALTH & SAFETY INFORMATION

Are ForestLeaf products safe for children?

We certainly recommend that you talk with your pediatrician before introducing your children to dietary supplements as each child’s nutritional needs will differ.

When do my products expire?

Most of our products have a 4-5-year shelf-life.

Do you have any recommendations for pregnant or breastfeeding women?

Vitamin D is recommended for pregnant women. Concerning your personal situation it is important to consult with your doctor before taking any supplements.

What if I experience adverse effects from taking my supplements?

Consult with your doctor immediately if you experience any adverse effects from any of our supplements.

TESTING & QUALITY

Do you perform testing on your products?

We test every lot of each product for heavy metals and microbiological components and we utilize independent, certified third party labs to conduct these tests.

Do you test for heavy metals?

Yes, our products are tested for a wide range of heavy metals, including lead, and we are happy to say that all of our products fall well below the most stringent standards in the industry (California Prop 65).

Do you test for herbicide or pesticide residue?

Yes, our products are consistently tested for dozens of pesticides and herbicides and we are thrilled with the results and confident in representing that our results absolutely align with the spirit of the organic standards.

Do you test for antibiotics and growth hormones?

We are committed to providing product solutions that achieve the highest levels of quality, safety, purity and efficacy. We are testing the product for so many of the quality standards that our consumers care about – including hormones and antibiotics – once we have the confirmed analysis, our official label claims and product claims will be updated and our retail partners will be updated and provided the proper documentation as well.

Do you test for GMOs?

Our chicken bone broth concentrate is PCR Tested to be free of GMOs. PCR testing is the standard DNA test used to detect the presence of GMOs.

Are these high-quality supplements?

Our supplements are tested by a third party for authenticity. We only source ingredients from the most reputable suppliers and then verify quality on our own.

STORE & ORDER HELP

Is Amazon an authorized distributor?

Yes, we invite you to purchase all of our products on Amazon as well as here on our website.

What is the typical order processing time?

We request 24 business hours (or one business day) to process orders. Once the order has been placed, you will receive a confirmation number.

A product I wish to buy is out of stock. Can I still order it?

Yes, order and it will be shipped to you when it comes back in.

How can I find out the status of my order?

You will receive an email when your order is shipped.

I'm missing an item from my order. What do I do?

Please send us an email and we will make any corrections immediately.

How do I place an order?

Please place an order directly on our site and it will be shipped to you within 5-7 business days.

Can I make changes to my order after I have submitted it?

You can email customer service at info@forestleaf.com

Can I cancel my order once it has been submitted?

Orders that are submitted are processed immediately. If you wish to cancel an order, please contact Customer Service.

When am I charged for the items that I order?

When the order is placed.

I order the same products each time. Can I be set up to receive them automatically?

Certainly! Sign up for our subscription-based program. See each product for details.

Can I view orders I've placed in the past?

Yes. Click on ‘Order History’ and log in to view your account and order history.

If one or more of my items are on backorder, when will I receive my order?

You will receive your items as they come in stock.

Can customers outside the U.S. order from the website?

We do not currently ship outside of the U.S.

What if I have a problem with my order or want to add a product to my order after it has already been placed?

Please contact Customer Service.

How do I cancel an order?

Please contact Customer Service and we can assist you with that.

How long will it take to process my order?

Your order will be processed within two business days.

What should I do if I received the wrong item?

Please contact us immediately and we will ship you a replacement ASAP.

SHIPPING & RETURNS

How can I return a product that I don’t like?

Go to ‘Returns & Exchanges’ where you’ll receive clear instructions on how to begin and process your return.

What is the ForestLeaf return policy?

The ForestLeaf return policy is outlined under ‘Returns & Exchanges’.

When will my order ship?

Your order should be shipped and arrive within 3-5 business days from the time your order was placed.

Where are you shipping my order from?

Our warehouse is located in Brooklyn, New York.

What shipping carriers do you use?

UPS

Will you notify me when my order has been shipped?

You will receive an email when your order ships.

Can I ship to an address other than my own?

Yes, you can ship to any address.

Can I cancel my order?

To cancel your order, please contact Customer Service.

Can I return my order?

Yes, we allow returns and exchanges. Please visit our ‘Returns & Exchanges’ page.

Do you charge for shipping?

Yes, shipping calculated at checkout. Go to ‘Shipping Information’ to view shipping rates.

Can you ship express delivery?

Yes.

Can my order be delivered over a weekend?

Yes, we deliver on all days except Sunday.

Can I update my shipping address and/or payment method?

You can make changes to your account at any time.

What is your return policy?

For information, please visit our ‘Returns & Exchanges’ page.

What is your return address?

1450-47th Street
Brooklyn, NY 11219

What should I do if my items arrive damaged or defective?

Please contact us immediately and we will ship you a replacement ASAP.

Do you offer international shipping?

Yes, we do offer international shipping. View our shipping information for international shipping fee.

PAYMENT INFO

What methods of payment do you accept?

We accept payments by card, PayPal and Amazon Pay.

Do I need to pay sales tax with my order?

Yes, it will be added to your final price, unless you are shipping a no sales tax state. (Delaware, Montana, New Hampshire, Oregon)

ADDITIONAL INFO

What do I do if my canister is missing a scoop?

Often, the scoop is buried in the collagen mixture during transit. Most customers find the scoop by using a fork to comb through the collagen powder. If you still cannot find it, please contact customer service for the equivalent scoop size.

Which products are Kosher certified?

Our products are not Kosher certified, but we are in the process of having them certified.

Where are your products manufactured?

All of our products are manufactured in the United States.

How do I find information about a product?

We have information on ingredients, benefits and suggested use, by product on our site.

When do the promotions and prices on the website change?

We make sales and promotional changes seasonally and as new products come into our inventory.

Do I need to set up an account to shop on the website?

No.

Is it okay to take these supplements with the ones I already take?

Consult with your doctor before taking adding any supplements to your daily intake.

Can I let someone else try my supplements?

Consult with your doctor before giving any supplements to another person.

Do I still have to eat healthy and exercise in order to gain any benefit from your supplement program?

Exercise is an important part of any health plan, but our supplements can be effective without any added exercise.

How long do I need to take vitamins and supplements before feeling the effects?

Results may vary, but it is important to maintain consistency and continue to take your supplements over a period of a few months before expecting to see results

My question is not answered in the FAQs, what can I do?

Please send us an email at info@forestleaf.com

Do you sell gift cards?

No, we do not currently sell gift cards.

My coupon is not working. What do I do?

Please contact us by email.

SUBSCRIPTION INFO

Can I purchase both recurring and one-time items together?

Yes, both recurring subscription items and one-time order items can be purchased together.

Can I cancel my order?

Yes, it can be cancelled any time by logging into your account. Go to your ‘Profile’, ‘Manage Subscriptions’ and click ‘Cancel’. Orders will be recurring until you cancel the subscription from your account.

What changes when I order a subscription purchase vs. a one-time purchase?

That’s the best part: You’ll instantly save 15% on all recurring purchases. It’s that easy. Your customer service experience will be the same with taxes, shipping rates, and free shipping on orders over $49.99 fully integrated.

Can I use a Promo Code on a product subscription service?

No, you cannot combine the subscription service with a Promo Code.

How easy is it to edit my subscription preferences?

It couldn’t be easier. Just log into your account and click on ‘Manage Subscriptions’ on your Profile dashboard. View your delivery schedules and see subscription details, billing information and purchase history. Effortlessly customize how much of a product you want, and how often. Update your shipping address for different products.

How do I add new subscription products?

All you need to do is add the new product to your subscription from the product page. Add to your subscription order from your account by Profile > Manage Subscriptions > Subscriptions > Add Product. You can add new products to upcoming subscription deliveries without re-entering your credit card info.

Can I create more than one subscription?

Yes. ForestLeaf’s user-friendly subscription service lets you subscribe to as many products as you like.

What are my subscription options?

Enjoy total subscription customization for how often orders are created. Selection options for every 1 month, 2 months, 3 months or 4 months. Please note that orders will be recurring until you cancel the subscription from your account.

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